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  1. What are your office hours?   Our office is open 8am to 10pm daily.  
  2. What if we are arriving after the office closes?   We ask that you call our office before 8pm on the day of arrival to arrange for a late arrival.  You will also receive a text to the primary cell phone number on file with a reminder of your late arrival instructions. We
  3. What time is Check In and Check Out?  We guarantee your room to be ready for arrival at 3pm.  Check out is not until 11am.  What if I want an early Check-In or late Check-Out? We accommodate a limited amount of requests on a case by case basis and is subject to availability. Please contact the Front Desk for any requests.
  4. What is your general Cancellation Policy?  If you wish to make any changes to or cancel an existing reservation, we ask that you contact us a minimum of five (5) days prior to your arrival date to avoid incurring a financial penalty. 
  5. Do you serve a Continental Breakfast?  Yes.  We provide our continental breakfast in our traditional picnic basket.  Staff will have the basket delivered to the room between 8:00am and 8:30am daily.  Guests can request a PM Basket from the Front Desk if they intend an early departure.
  6. What time does the Outdoor Courtyard close?  The Courtyard is open from 8am to 10pm daily.  The outdoor jacuzzi, fire pit and fireplace are available from 8am to 9:45pm daily.  Guests are asked to observe all safety protocols. Towels for the outdoor jacuzzi are provided in a basket next to the entrance to the jacuzzi.  Please do not use the towels from your room.  Y
  7. How will daily maid service work?  We are committed to providing our guests with the best possible customer service. We understand that some of our guests will prefer not to have staff enter their rooms during their stay.  For now, we are offering guests TWO SERVICE OPTIONS. OPTION #1 is our "Full-Service" stayover clean.  This is our traditional 30-45 minute daily touch up. OPTION #2 for those guests who prefer "No Service",  we ask guests to place items for removal including the breakfast basket, dirty dishes, trash, and recycling outside the entry to their room.  For those items they wish to have replaced (ie towels, toiletries) we ask guests to call the front desk between 9am-4:00pm to arrange to get those items replaced.  
  8. Do you have a restaurant on premise?  Carmel-by-the-Sea has over 60 restaurants and 17 Tasting Rooms all within walking distance of the hotel.  Most offer take-out options, outdoor dining and are pet-friendly.  Check out our list of Staff recommended restaurants or ask at check-in for a complete list of Carmel-by-the-Sea dining options.